Consent Agreement

Consent must be explicit, informed, and revocable.

SMS opt-in policy proof

LifeSignal collects text message consent through an embedded onboarding form before sending SMS messages. The opt-in checkbox is not pre-selected. Members, family caregivers, or authorized care team contacts must actively agree before LifeSignal sends recurring text messages.

Phone number input field for the member or authorized caregiver.
Consent checkbox that is not pre-selected.
Clear description of check-in notifications, caregiver alerts, appointment and medication reminders, missed check-in follow-ups, and account or service updates.
Message frequency disclosure based on daily check-ins, configured reminders, and escalation alerts.
Message and data rates disclosure.
HELP and STOP instructions.
Links to Terms of Service and Privacy Policy.
Submit button with opt-in language.

Example opt-in form language

Mobile phone numberI agree to receive recurring LifeSignal text messages at the phone number provided. Messages may include check-in notifications, caregiver alerts, appointment and medication reminders, missed check-in follow-ups, and account or service updates. Message frequency varies based on check-in schedule, reminders, and alerts, typically up to daily check-ins plus additional reminder or escalation messages when configured. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase. I agree to the Terms of Service and Privacy Policy.

Member consent

Members or their authorized representatives acknowledge recurring phone and SMS outreach, conversation logging, profile memory, caregiver summary sharing, and the ability to revoke text message consent at any time by replying STOP.

Caregiver consent

Caregivers agree to receive notifications, summaries, and escalations according to configured preferences and authorization scope. Caregivers can request help by replying HELP or opt out of SMS messages by replying STOP.